Grievance Redressal Mechanism

Surety Clothing is duty bound to provide fair treatment to our Consumer and Consumer grievances.

What does “Grievance” mean?

Grievance means any issue related to the product/service which has been availed by the consumer from the Surety Clothing Platform and consumer is seeking resolution for the same.

In case of any query or complaint the Consumer can approach us and reach out to us through ‘Contact us’ page.

Journey:

Click on ‘Contact Us’
It will open to Surety Clothing contact us form
Fill in your details and exact grievance.
Submit
If your query / complaint not resolved needs to be escalated : As per the applicable laws, Surety Clothing has appointed a “Grievance Officer” to address your grievances.

Here are the details for Grievance officer:

Grievance Officer

Name: Mr. KALPESH JAYESHCHANDRA JOSHI
Designation: Director
SURETY INFOTECH PRIVATE LIMITED
ADD : 106, HIGHWAY COMMERCE CENTRE, I B PATEL ROAD, BHD PETROL PUMP, Goregaon East, Mumbai, Mumbai Suburban, Maharashtra, 400063
Phone: +91-9911048599
Email: info@suretyclothing.shop

Our ‘Grievance Redressal Mechanism’ is as follows:

Upon the receipt of a Consumer Grievance on the channels specified above.
The Consumer shall receive an acknowledgment for its grievance within 48 (Forty-Eight) hours through email OR phone call or SMS, and
“Consumer Care” and “Grievance Officer” shall take all the best endeavors to resolve the grievance as expeditiously within the timeline as prescribed in the applicable laws.
A Grievance will be considered as closed and disposed-off and in any of the following instances, namely:
When the consumer is communicated by Consumer Care / Grievance Officer / any other person associated with the website and offers solutions to its grievance
For more details, please visit Terms of Use